If a payment obligation remains unpaid or a payment is reversed without lawful justification, Castle Of Gifts may suspend fulfilment where possible, restrict future orders and take lawful steps to recover amounts properly due.

Any recovery action will be subject to applicable law and the customer's mandatory rights.

Where Castle Of Gifts or its fulfilment partner arranges delivery, the risk of loss or damage generally remains with the seller until the customer, or another person designated by the customer other than the carrier, takes physical possession of the goods.

If the customer independently commissions a carrier that was not offered by Castle Of Gifts, different rules may apply and risk may pass when the goods are handed to that carrier.

This does not affect any mandatory rights relating to damaged, faulty or missing goods.

Castle Of Gifts does not offer a voluntary general change-of-mind return programe beyond rights required by applicable law.

However, placing or confirming an order does not remove any statutory right of withdrawal, legal guarantee or other mandatory consumer remedy that applies to the purchase.

For eligible EU distance purchases, a statutory 14-day withdrawal right will generally apply unless a legal exception applies.

Products genuinely made according to the customer's individual specifications or clearly personalized may be subject to an exception.

Full details are provided in our Returns policy.

No.

The fact that a product is manufactured only after an order is placed does not by itself remove statutory consumer rights.

Different rules may apply where a product is genuinely made according to the customer's individual specifications or clearly personalized.

Castle Of Gifts' voluntary return policy and the applicable statutory rights are explained separately on the Returns page.

Where a statutory right of withdrawal applies, the customer may exercise it through the online withdrawal function made available by Castle Of Gifts during the applicable withdrawal period.

The function allows the customer to identify the relevant order and submit a clear withdrawal request electronically.

Castle Of Gifts will provide confirmation that the online withdrawal request has been received.

Further instructions, including any applicable return procedure and return-shipping responsibility, are provided on our Returns page.

Where applicable consumer law provides a legal guarantee of conformity, Castle Of Gifts honors that guarantee.

For consumers in the European Union, goods are generally protected by a minimum two-year legal guarantee against lack of conformity.

Where a product is faulty, incorrect or otherwise non-conforming, remedies may include repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract.

Further information is provided on our Returns page.

If an exceptional event outside reasonable control materially affects an order, performance may be delayed for the period reasonably affected by that event.

Where practical, Castle Of Gifts will inform affected customers and provide updated information.

This clause does not remove mandatory consumer rights relating to delivery, termination, reimbursement or other remedies where those rights apply.

Ordinary links to publicly accessible Castle Of Gifts pages are permitted provided that the link:

• is lawful;

• does not falsely suggest sponsorship, endorsement or partnership;

• does not misrepresent Castle Of Gifts or its products;

• does not reproduce protected content beyond what is legally permitted; and

• does not frame or present the Website in a misleading way.

Use of Castle Of Gifts trademarks, artwork or other protected material for commercial purposes may require prior written permission.

Castle Of Gifts cannot guarantee that every internet connection, third-party network or customer device will operate without interruption, error or security incident.

We are not responsible for problems caused solely by systems or circumstances outside our reasonable control.

However, nothing in these Terms excludes liability that cannot lawfully be excluded or limits any mandatory consumer right relating to the operation of the Website, payment process or sales contract.

Yes, where necessary and lawful.

Information may be shared with service providers involved in operating Castle Of Gifts and fulfilling orders, including:

• payment processors;

• print-on-demand platforms;

• production and fulfilment partners;

• carriers and postal operators;

• hosting and security providers; and

• other service providers described in our Privacy Policy.

Only information reasonably necessary for the relevant purpose should be disclosed.

Optional analytics, marketing or similar processing is handled according to the consent and other requirements explained in our Privacy and Cookie policies.

ou can control optional processing where the applicable law provides that choice, including through cookie settings, marketing preferences and applicable privacy rights.

However, information necessary to process payment, manufacture the product, arrange delivery, maintain legally required records or otherwise perform the sales contract cannot always be withheld while still completing the requested transaction.

Further information and available privacy controls are explained in our Privacy and Cookie policies.

Yes.

Electronic records relating to orders, confirmations, payments, communications and transactions may be retained and used as evidence where permitted by law.

This does not prevent a customer from challenging the accuracy, authenticity or legal effect of a particular record where they are entitled to do so.

Closing or suspending a customer account does not automatically cancel an order that has already been accepted.

An accepted order remains subject to these Terms and will continue to be processed unless it is separately cancelled or otherwise affected in accordance with these Terms or applicable law.

We may continue to send order-related communications to the email address provided with the order. Closing an account does not remove any payment obligations, refund rights, legal guarantees or other mandatory consumer rights connected with an existing order.

Any dispute will be heard by the court or courts having jurisdiction under the mandatory rules applicable to the particular dispute.

Where European Union consumer-jurisdiction rules apply, a consumer may have the right to bring proceedings in the courts of their own place of domicile as well as other courts permitted by law.

Castle Of Gifts does not use these Terms to remove any jurisdictional protection that mandatory consumer law gives to the customer.

Contractual information required by Romanian consumer law is provided in Romanian.

Castle Of Gifts may also make these Terms and related information available in English or other languages for customer convenience.

Where different language versions are provided, they should be interpreted consistently and without reducing any mandatory consumer right.

If a translation creates ambiguity, the version required by the law applicable to the particular consumer transaction will prevail to the extent required by that law.