Shipping

Shipping Destinations

Do you ship worldwide?

Yes. Castle Of Gifts ships to many countries and territories worldwide, wherever the production partner and carrier serving the selected product support delivery.

Availability may vary by product, production location and destination. If your delivery address cannot be served for a particular order, checkout will indicate this before payment.

Because our products are made in different locations around the world, we recommend checking the Shipping From... page to see which production locations are within your customs region. Choosing a product that can be produced within your customs region may help reduce customs processing and additional import charges.

Please note that when a parcel crosses a customs border, the destination country may apply import taxes, duties or handling charges.
Are there any countries or regions you cannot ship to? 

Most of our products can be delivered internationally, but availability depends on the product, production partner, carrier and destination.

In some cases, a manufacturer or carrier may temporarily be unable to serve a destination because of local restrictions, service interruptions or other circumstances outside our control.

If a delivery address cannot be accepted for the selected product, the website or checkout process will indicate this before the order is completed.

Can you ship to remote areas, islands or military addresses? 
Delivery may be possible, but it depends on the manufacturer and carrier assigned to the order. Remote areas, islands and special address formats may require extra transit time. Please enter the address exactly as required by the local postal service and make sure a telephone number is included.
Can you ship to a PO box? 
Some carriers accept PO boxes and others require a physical street address. Because the carrier may be selected only after production, a residential or business street address is the safest choice. If a PO box is not supported, we may need an alternative address before dispatch.
Can my order be delivered to a parcel locker or a business? 
For the time being, delivery to a parcel locker is unfortunately not possible through our website ordering process.
Delivery to a company is possible when the company address is entered as the shipping address. Please include the company name, the recipient’s full name, department where relevant, complete address and a reachable telephone number.

Shipping Costs and Customs 

What are the shipping costs?

Shipping costs depend on the product, production location, delivery destination and the number and type of products in your order.

The final shipping charge is calculated and displayed at checkout before payment.

When an order contains products made by different production partners or in different locations, the products may be shipped separately and the shipping calculation may reflect the different fulfilment routes.

Customs fees import taxes and carrier customs-processing fees are separate from the shipping charge unless checkout specifically states that they are included.

Why might an order still create customs or handling charges if shipping is free? 

The shipping charge pays for transporting your parcel. Customs charges are separate charges that may be imposed when a parcel crosses a customs border.

Depending on the destination, these may include import VAT or GST, customs duties, customs-clearance fees, brokerage fees or carrier handling charges.

Paying the shipping charge therefore does not necessarily mean that import-related charges have also been prepaid.

What are customs fees? 
Customs fees are taxes or charges that may apply when a product enters a different customs territory.

Depending on the destination and shipment, these may include customs duty, import VAT or GST, customs-clearance fees, brokerage fees or carrier handling charges.

Crossing a national border does not always mean that customs charges apply. For example, products moving between countries within the European Union customs area generally do not go through normal import customs processing.

Will I have to pay customs fees when my order arrives? 

Possibly.

If a product can be produced within your customs region, international import charges are less likely to apply. If the product is produced outside your customs region, import VAT or GST, customs duties, customs-clearance fees or carrier handling charges may apply.

Castle Of Gifts uses customs notices on product pages, in the cart and during checkout to help identify products that may be produced outside the customs region associated with your delivery destination.

You can also use the Shipping From... page to find products that are available from production locations within your customs region.

These notices are informational only. The final decision about import charges is made by the destination customs authority, postal operator or carrier.

Who is responsible for paying customs duties and import taxes? 

The recipient is responsible for any import duties, import VAT or GST, customs-clearance charges, brokerage fees or carrier handling fees that are not expressly included or prepaid at checkout.

These charges are determined by the destination authorities and/or delivery provider and are not controlled by Castle Of Gifts.

Can customs authorities delay my order? 
Yes. Customs authorities may inspect the parcel, request information, verify its value or wait for payment. This process is outside our control and can extend the delivery time.

Processing and Production

When will my order be processed? 

After payment is successfully completed, the order is submitted to the relevant fulfilment system and production partner.

Because most Castle Of Gifts products are made on demand, production may begin shortly after the order is accepted.

Production location can depend on the product, available fulfilment facilities and the delivery destination. Please allow additional time during holidays, peak seasons or unexpected production disruptions.

How long does production take? 

Most print-on-demand products are produced within approximately 2–7 business days.

Production time can vary by product, production partner, availability, order size and seasonal demand. Some products may be completed sooner, while others may occasionally require additional time.

Production time is separate from delivery time.

What is the difference between processing time and delivery time? 
Processing or production time is the time needed to print, assemble, check and pack your product. Delivery time begins after the parcel leaves the manufacturer. The total time is therefore production time plus transit time, with possible extra time for customs or unexpected disruptions.
How do I know the lead time of the items I ordered? 

Before ordering, check the Shipping section on the relevant product page for production-location and delivery information.

After placing your order, use your order confirmation, shipping confirmation and tracking information to follow its progress.

If a product is available from several production locations, the location used for your order may depend on your delivery destination, product availability and the fulfilment system used by the production partner.

You can also visit the Shipping From... page to see which production locations belong to your customs region.

Do weekends and public holidays count as processing days? 
Not always. Production and dispatch depend on the working days of the manufacturer’s country. Romanian public holidays may also affect customer-support response times.
Why is my order still being processed? 
Your product may still be printing, assembling, passing a quality check, being repacked or waiting for carrier collection. Temporary material shortages or peak demand can also add time.
Can production be expedited?

We do not currently guarantee expedited production.

Products follow the normal production schedule of the fulfilment partner. If a faster delivery method becomes available for a particular product and destination, it may be offered separately at checkout, but faster shipping does not necessarily shorten production time.

Orders With Multiple Products

Do you do partial shipments? 

Yes. An order containing several products may be divided into two or more parcels.

Castle Of Gifts works with multiple on-demand production partners and production facilities. Products made by different providers, in different locations or using different production processes may therefore be shipped separately.

Even products placed in the same order are not guaranteed to be packed into the same parcel.

When separate parcels are used, they may have different dispatch dates, carriers, tracking numbers and delivery dates.

I purchased multiple items. Can they be grouped together for same-day delivery? 

We cannot guarantee that products in the same order will be packed together or delivered on the same day.

Products may be produced by different partners, at different facilities or according to different production schedules. Each parcel therefore follows its own fulfilment and delivery route.

If several products happen to be fulfilled together, they may arrive in the same parcel, but this cannot be guaranteed.

Why is my order being sent in separate parcels? 
This usually means that the products are made by different manufacturers, use different production processes or are completed at different times.
Will I be charged extra if you divide my order into separate parcels? 

You will not be asked to pay Castle Of Gifts an additional shipping charge after checkout simply because the fulfilment system divides your order into separate parcels.

The shipping amount shown and paid at checkout is the shipping charge for your order.

However, if separate parcels cross customs borders, customs authorities, postal operators or carriers may assess import or handling charges separately for each parcel.

Can I combine two separate orders into one shipment?
Usually not. Separate orders enter the automated fulfilment process independently and may be assigned to different manufacturers.
Can I add another product to an order that has already been placed? 
No. Once an order is placed, additional products must be purchased in a new order

Delivery Addresses and Instructions

Can I have my order shipped to an address other than my billing address?
Yes. On the Checkout page, check the box called “Ship to a different address?” and enter the delivery address you want to use.
How should I enter my delivery address? 
Enter the recipient’s full name, street and building number, apartment or unit where applicable, postal code, city, region, country and telephone number. For a business delivery, also include the company name and department if needed.
Can I change my delivery address after placing an order? 

Please check your delivery address carefully before placing the order.

Because orders can enter production very quickly, we cannot guarantee that a delivery address can be changed after an order has been placed.

If you notice an error, contact us immediately. If the order has not progressed too far, we may be able to request a correction from the fulfilment partner. Once the parcel has been dispatched, any possible redirection normally depends on the carrier.

What happens if I provide an incorrect or incomplete delivery address? 
An incorrect or incomplete address can cause a delay, failed delivery or return to sender. Please review the address carefully before paying. If the parcel is returned, the outcome will be handled under our Returns policy.
How do I provide additional delivery instructions? 
Write the instructions in the checkout form under “Additional information”. Keep them brief and practical, for example a gate code, reception desk or building entrance.
We will pass the instructions through the available fulfilment system, but we cannot guarantee that every carrier or driver will receive or follow them.
Can the courier call me before delivery?
This depends on the local carrier. A valid telephone number helps, but a call or text message is not guaranteed. Please follow the tracking updates and make sure someone can receive the parcel. Use the “Additional information” from at checkout for special notes.

Dispatch and Tracking 

How will I know when my order has been dispatched? 
Once we have shipped your order, we will send a shipping confirmation email. This email will contain a package-tracking link so you can check the delivery status online.
Is my order already on its way? 
Your order is on its way once the relevant parcel has been handed to the carrier. Check the shipping confirmation email or your account under “My Account > Orders”.
How can I track the status of my order? 

Once tracking becomes available, you will receive shipping information by email.

Open the tracking link to follow the parcel through the carrier's system. If your order is divided into separate parcels, you may receive more than one tracking number.

If you cannot find the shipping email, check your spam or junk folder and your order information under My Account > Orders, where available.

When will my tracking information become active? 
Tracking normally becomes active after the carrier scans the physical parcel. A shipping email may arrive before the first scan, so please allow a little time for the first update to appear.
Why is my tracking information not updating? 
The parcel may be moving between facilities, waiting for export, passing through customs or being transferred to a local delivery partner. International shipments can have gaps between scans. A temporary lack of updates does not necessarily mean the parcel is lost.
Where can I find my tracking number? 
Your tracking number is normally included in the shipping confirmation email and may also appear under “My Account > Orders”. Check your spam or junk folder if the email is missing.
Will I receive a separate tracking number for each parcel? 

When an order is shipped in separate tracked parcels, each parcel will normally have its own tracking number.

Some production partners or delivery services may use an untracked shipping service for certain destinations. Where tracking is available, the relevant tracking information will be provided after dispatch.

Who is shipping my order? 
Your products are shipped by experienced delivery professionals selected through our manufacturers and fulfilment partners. The carrier may differ according to the product, dispatch country and destination, and the parcel may be passed to a local carrier for final delivery.
Can I choose the courier? 
No. The carrier is selected automatically according to the manufacturer, delivery route and destination.
Where can I find details about my shipment?
Check the order confirmation sent after purchase, the shipping confirmation email, the tracking link and “My Account > Orders”. For the most up-to-date information, you can also contact us.

Delivery Times

What are the delivery times? 

Most print-on-demand products require approximately 2–7 business days for production before they are dispatched.

After dispatch, delivery time depends on the product, production location, destination, carrier and shipping method. Domestic or regional deliveries are generally faster, while international deliveries may take approximately 10–30 business days.

These are estimates rather than guaranteed delivery periods.

The Shipping section of each product page lists the production locations currently associated with that product. When several locations are available, a production facility closer to the delivery address may be prioritized where the fulfilment system supports this and stock is available. However, a particular production country cannot be guaranteed.

For customs purposes, use the Shipping From... page to see which production locations are within your customs region.

Are delivery dates guaranteed? 
No. The delivery ranges are estimates. Customs checks, carrier disruptions, severe weather, strikes, holidays, peak seasons or address problems may add time.
Does the estimated delivery time include production time?

Production and delivery are separate stages.

Allow approximately 2–7 business days for production unless the individual product or order information provides a different estimate. Delivery time begins after the parcel has been handed to the carrier.

Customs processing, carrier delays, holidays and other disruptions may extend the overall delivery time.

Do weekends and public holidays count as delivery days? 
Usually not. Most carriers calculate delivery in business days, although some local services may deliver at weekends.
Can my order be expedited? 

We do not currently guarantee expedited delivery through Castle Of Gifts.

To help obtain a shorter and simpler delivery route, choose a product that is available from a production location within or close to your customs region whenever possible.

You can check the production locations listed in the product's Shipping section and use the Shipping From... page to browse products by customs region.

Actual fulfilment location still depends on product availability and the production partner's fulfilment system.

What can I do when my order is delayed? 

First check the tracking link in your shipping confirmation and any updates under My Account > Orders, where available.

International shipments can experience temporary gaps between tracking scans, particularly during customs processing or handover to a local carrier.

If the parcel has passed its estimated delivery period or tracking has stopped updating for an unusual length of time, contact us with your order number and tracking information so that we can investigate.

What happens during periods of high demand? 
Production and delivery may take longer during holidays, sales, launches and unexpected surges in demand. We recommend ordering early when you need a product for a particular occasion.
Can severe weather, strikes, customs checks or other events affect delivery? 
Yes. Events outside our control can interrupt manufacturing, international transport, customs clearance or final delivery. We will share the information available to us, but the estimate may need to be extended.

Delivery Problems

I have not received my order. What should I do?

Check the tracking link in your shipping confirmation and review the latest estimated delivery information first.

Before contacting us, please also check:

  • the delivery address on the order;

  • entrances, safe places and reception or mailroom areas;

  • household members or neighbours;

  • any collection notice;

  • messages from the carrier, postal operator or customs authority.

If the parcel has passed its estimated delivery date and still has not arrived, contact us with your order number and tracking information so that we can investigate.

If your order was divided into several parcels, check every shipping confirmation and tracking number before reporting an item as missing.

What should I do if tracking says “delivered” but I have not received the parcel? 
Wait until the end of the delivery day, because some carriers update the status shortly before arrival. Check entrances, safe places, reception, household members and neighbors. Then contact the carrier for delivery details and contact us if the parcel still cannot be located.

 

What happens if I am not home when my order arrives? 
Depending on the carrier, you may receive a notification before or after an attempted delivery, but a call or text message is not guaranteed.
Please check the tracking link in your shipping confirmation and “My Account > Orders”. In some countries, the courier may safely leave the parcel with a neighbor or leave a collection notice. In others, the courier will return for another attempt. If you miss the delivery entirely, please check our Returns policy.
What happens if the courier cannot deliver my parcel? 
The carrier may try again, request address clarification, take the parcel to a pickup location or return it to the sender. Follow the tracking instructions and contact the carrier promptly if an action is required.
What happens if my parcel is returned to the sender? 
Contact us and include the order number and the reason shown by the carrier. The next step will be handled according to our Returns policy, especially when the return resulted from an incorrect address, missed collection, refused delivery or unpaid customs charges.
My order is missing one or more items. What should I do? 
It is possible that the items were shipped in separate packages. Check your emails and tracking numbers to see whether another package is still on its way.
If all packages have arrived and products are still missing, send us a video of the unpacking process so that any dispute can be solved in your advantage. You do not have to show your face, but the shipping label must be visible.
Email the video and your order details to info@castleofgifts.store.
What should I do if my parcel appears to be lost? 

A parcel is not necessarily lost simply because tracking has temporarily stopped updating. International shipments can have gaps while moving between carriers, countries or customs facilities.

Check the tracking page and contact the carrier or local postal operator where appropriate.

If the parcel has passed its estimated delivery date and there are still no meaningful tracking updates, contact us with your order number and tracking details so that we can investigate the shipment with the fulfilment partner.

What should I do if my parcel arrives damaged? 
Photograph and, where possible, film the parcel before and during opening. Make sure the shipping label, outer packaging, internal packaging and damaged product are clearly visible. Keep all packaging and contact us with the order number and evidence. Product remedies are explained on our Returns page.
What should I do if the packaging has been opened or tampered with?
Photograph or film the parcel before opening it further. Check the contents carefully and report missing or damaged items. If you believe the contents are unsafe, do not use them. Contact the carrier where possible and then contact us with your order and tracking details.

Additional Delivery Options 

Can I request delivery on a specific date? 
We cannot guarantee delivery on a specific date. Production must be completed first, and carrier estimates can change. Please order well in advance of birthdays, holidays, travel or other fixed events.
Can I request contactless delivery? 
This depends on the local carrier. After dispatch, the tracking page may offer a safe-place or contactless-delivery option.
Is a signature required upon delivery? 
A signature may be required depending on the carrier, destination, product value or delivery service. Check the tracking page for the requirements that apply to your parcel.
Can someone else accept the parcel on my behalf? 
Usually, yes. A household member, neighbor, receptionist or another authorized person may be able to accept it, subject to the carrier’s identification or signature rules.

Contact

Before contacting us:
To help us investigate quickly, please include:
  • Your order number
  • The email address used for the order
  • The full delivery address
  • Every relevant tracking number
  • A short description of the problem and when it began
  • Photographs or video of the parcel, label, contents or damage where relevant
  • Any message received from the carrier or customs authority

 

Customer support: info@castleofgifts.store

 

This Shipping page should be read together with the General FAQ, Customs, Returns, Privacy, Cookies, Terms and Legal pages.