FAQ

About

What kind of business is this ?

Castle Of Gifts is an online seasonal gifts & decor store that delivers physical products manufactured on demand. In other words, the products are printed only after you purchase them.

What is Designora Studio?

Designora Studio is the in-house creative studio of 3D TEXTILE PATTERN SRL, where artwork, visual worlds, product concepts and related creative material for Castle Of Gifts and other projects are developed. You can learn more at www.designorastudio.com..

Who is the person behind Designora Studio?

Behind Designora Studio is Sorina Constantin, a multidisciplinary artist, architectural, fashion, graphic and 3D designer.

What is Castle Of Gifts?

Castle Of Gifts is our online gifts & decor store, where original Designora Studio artwork and visual worlds become physical products. Many of these products are manufactured on demand, meaning they are printed only after you purchase them.

What is the difference between Designora Studio and Castle Of Gifts?

Designora Studio is our in-house creative studio, where the artwork, visual worlds and product concepts are developed.

Castle Of Gifts is the online store where selected Designora Studio creations become physical gifts, decorations and other products manufactured by our production partners.

How does Castle Of Gifts approach sustainability?

We change the usual workflow of selling products.

Instead of: design → buy stock → inventory stock → take pictures → hope that it will sell → ship → deliver

We do: design → product renders → sell → print & pack → ship → deliver

This allows us to create freely without overconsumption and unnecessary risky costs.

Where can I learn more about your designs and creative process?

You can explore Designora Studio at www.designorastudio.com and read the stories, descriptions and articles published throughout Castle Of Gifts. The product pages also show how each visual world is translated into a physical product.

Website

How can I search for a specific product or design?

Yes, you can click on the 🔎 icon in the menu bar and type in your keyword.

Why is a product I previously saw no longer available?

Products may be removed or paused because a blank product, material, size or color is unavailable, a supplier has changed the specification, the design has been retired or the item no longer meets our quality or commercial requirements.

Can I save products to a wishlist?

A wishlist is available only if the website displays that feature. You may need to sign in to keep saved products across devices. Saving an item does not reserve stock or lock in a price.

Which browsers and devices are supported by the website?

The website is designed for current versions of major browsers on desktop and mobile devices. For the best experience, enable necessary cookies and JavaScript and keep your browser updated. Very old browsers or restrictive privacy extensions may prevent some checkout features from working.

What should I do if I experience a technical problem while ordering?

Refresh the page, check your internet connection, clear the browser cache, disable extensions that may block checkout, or try a current browser or another device. Avoid repeatedly submitting payment. If the issue continues, take a screenshot, note the product and error, and contact us without including passwords or full payment-card details. You might want to try accessing the website using the Incognito Mode.

Accounts

Do I need an account to place an order?

An account is not required if guest checkout is offered. You must still provide accurate contact, billing and delivery information so that the order can be processed. Some features, such as saved addresses or order history, may be available only to registered customers.

How can I create a customer account?

Click “My Account” in the main menu, enter your email address and set up a password.

What are the benefits of creating an account?

An account lets you view your order history, manage saved contact information and access available order details more easily.

Payment information is processed securely by our payment providers. Castle Of Gifts does not store your full payment-card details.

How do I know the lead time of the items I ordered?

Production and delivery times vary depending on the product, production location and delivery destination.

Check the Shipping information on the relevant product page for the estimated production and delivery time. Once your order has shipped, tracking information will be provided where available.

Why am I unable to log in to my account?

Use the “Lost Your Password?” option and create a new password for your customer account. If the problem continues, contact us.

How can I update my account information?

Sign in and open the account-details or address section. Some information can be changed directly. Updating saved account details may not update an order that has already been placed, so contact us promptly if an active order contains incorrect information.

How can I change the email address associated with my account?

If the account page allows email changes, update it there and complete any verification step. Otherwise, contact us from the current account email address. For security, we may need to verify account ownership before making a change.

How can I close or delete my customer account?

Contact us if you want your account to be deleted. For identity-verification purposes, include your full name, the email address you use to log in and the shipping address you entered in your account.

Where can I view my previous orders?

Sign in and open the Orders section. Guest orders may not automatically appear in a later-created account. You can still use the order confirmation email or contact us with the order number and purchasing email address.

Production

Are the Castle Of Gifts products handmade?

Not in the traditional handmade sense. The artwork and product designs are created and art-directed through Designora Studio using professional digital-art, 3D and design tools, including AI-assisted tools where appropriate. The physical products sold by Castle Of Gifts are manufactured, printed, assembled or packed by professional production partners.

Because products are made individually, small differences in print placement, colour, texture or finish may occur.

How are your gifts & decor items produced?

We create the fine art or illustration first. Then we build 3D environments that either support the artwork or recreate the realm inside it. After that, we design the products that belong in that environment and create the renders. Once you place an order, the selected physical product is manufactured and printed by one of our production partners.

Where are your physical products made?

We work with production partners in different countries around the world.

Each product page shows the production locations available for that particular product. You can also use our Shop by Production Location page to find products made within or closer to your customs region.

Choosing a product produced within your customs region can help reduce international customs processing and possible import charges.

Are your products made to order?

Many of our physical products are manufactured on demand, which means they are printed only after you purchase them. This lets us create without holding large quantities of finished stock.

Do you keep products in stock?

We do not normally keep large quantities of finished products. Our suppliers keep the materials and blank products needed for manufacturing. Sometimes a particular material, color or size needs to be restocked before production can continue.

Is there a limited quantity available for each product?

Usually, no. Apart from the time it may take our suppliers to restock materials, we can sell as many products as we like. If a product is intentionally limited, we will say so clearly on its product page.

Why are products fulfilled from different locations?

Castle Of Gifts works with production partners in different countries around the world.

Some products have one production location, while others may be available from several locations. Where multiple production locations are available, fulfilment may depend on your delivery destination, product availability, production capacity and the manufacturing options available for that item.

Choosing products produced within your customs region whenever available can help reduce international customs processing, delivery times and possible import charges.

Will the product I receive look exactly like the product image?

We aim to display products as accurately as possible. Product images may include digital mock-ups that show how a design is expected to appear on the finished item. Because each item is produced individually, small differences in placement, scale, colour, stitching or print texture may occur. These normal production variations are not necessarily defects.

Why might colors appear slightly different in person?

Screens display colors differently depending on brightness, calibration and device settings. Printing methods, fabric composition and surface texture can also affect the final appearance. For these reasons, the color of the physical product may differ slightly from what you see on screen.

How can I find the correct size?

Use the size guide and calculator shown on the relevant product page and compare its measurements with a similar item that fits you well. Do not rely only on the size label, because sizing can vary between products and manufacturers. Check whether measurements are shown in centimeters or inches and whether they refer to body measurements or garment measurements.

What materials are used in your products?

Materials and composition are listed on each product page whenever available. Because different products use different base items, you should review the description for the exact product, color and variant you plan to order. Material composition may vary slightly by color or fulfilment region when this is stated on the product page.

How should I care for my product?

Follow the care instructions on the product label and product page. Printed garments usually last longer when washed inside out at a low temperature, with similar colors, using a mild detergent, and when air-dried. Avoid ironing directly over a printed or embroidered design unless the care instructions specifically allow it.

Can I request a personalized or customized product?

Not yet, but we might offer personalized products in the future.

Can I request a design in a different color, size or format?

The only color variations available are displayed on the product page.

Do you offer wholesale or bulk orders?

We do not currently advertise a standard wholesale programme. You may still contact us with a serious proposal, and we will let you know whether it is possible.

Orders

How do I place an order?

Add your desired products to the cart, click the shopping-cart icon on the right side of the main menu and select “Proceed To Checkout”. You will be taken to the checkout page, where you can enter your payment information and follow the displayed steps. After the order is placed, you will receive an email with your order details.

Important: when your package arrives, we strongly advise you to make a video of the unpacking process. You do not have to show your face, but the shipping label and the unopened parcel should be visible. This can help resolve any dispute in your favor.

Can I place an order without creating an account?

Yes, where guest checkout is enabled. Keep your order confirmation email because it contains the information needed to identify the purchase.

How can I check that my order was placed successfully?

After successful checkout, you should see an on-screen confirmation and receive an order-confirmation email. You may also see the order in your customer account. A bank authorization or pending card transaction alone does not always mean that the order was successfully created.

Why have I not received an order confirmation email?

You should normally receive the order confirmation within a few minutes. Check your spam or junk folder first and add our email address to your safe-senders list. If you still cannot find the confirmation, contact us.

Can I change my order after placing it?

After an order has been placed, changes to the product, size, colour, variant or quantity generally cannot be made because production may begin quickly. If the issue is an error in the delivery address, contact us immediately. A delivery-address correction may sometimes be possible before the order progresses too far, as explained below.

Can I change the size, color or product variant after ordering?

No. Please check the selected size, color and variant carefully before placing the order, because the order cannot be changed afterwards.

Can I change my billing or delivery address after placing an order?

Please check your billing and delivery information carefully before placing the order. Because orders can enter production very quickly, changes cannot be guaranteed after an order has been placed.

If you notice an error, contact us immediately. If the order has not progressed too far, we may be able to request a delivery-address correction from the fulfilment partner. Once the parcel has been dispatched, any possible redirection normally depends on the carrier.

Can I add another product to an order I have already placed?

No. Place a separate order for the additional product.

Can I combine two separate orders?

Usually not. Separate orders enter the automated fulfilment process independently and cannot normally be combined into one shipment.

Why do I receive my order in different packages?

Products in the same order may be manufactured by different production partners or at different production locations.

For this reason, your order may arrive in two or more separate parcels and at different times. Each shipment may receive its own tracking information when tracking is available.

Can I cancel my order?

Castle Of Gifts does not offer voluntary cancellation once an order has entered automated production or fulfilment. This does not affect any mandatory cancellation or withdrawal right that applies to your purchase under applicable consumer law. Please see the Returns page for further information.

I accidentally placed a duplicate order. Can one of the orders be cancelled?

Contact us immediately. We cannot guarantee cancellation because orders may enter automated production and fulfilment shortly after they are placed. Any mandatory rights available under applicable consumer law remain unaffected.

What happens if an item becomes unavailable after I place my order?

If a selected variant cannot be produced, we may contact you to offer an alternative, wait for restocking where reasonable, or cancel and refund the affected item. We will not substitute a materially different product without your agreement.

How can I check the status of my order?

Use the status link in your confirmation email or sign in to your account, where available. The status may show stages such as confirmed, in production, fulfilled or shipped. Shipping and tracking details are explained on the Shipping page.

Gifts

Do you offer gift cards?

Not yet, but we plan to offer gift cards in the near future.

Can I send an order directly to someone as a gift?

You can enter another person’s address as the shipping address. However, because we do not pack products in-house, we cannot remove every price-related document or prepare the parcel as a finished gift. For full control, we recommend having the order delivered to you first, wrapping it as you like and then sending it to the one you want to celebrate.

Does my order arrive gift-wrapped?

No, because we do not pack the products in-house. Instead, we sell beautiful matching wrapping paper so that you can create the final presentation yourself.

Can I include a personal message with a gift order?

We do not currently offer a guaranteed printed gift-message service because orders are packed by our production partners. Instead, you can buy a thank you card from our Gift-Giving Collection.

Will the price be shown inside a gift order?

Because orders are fulfilled by external production partners, we cannot promise that every parcel will be free of price-related or customs information. For a gift with no visible price tag, have it delivered to your own address first, remove any price information, wrap it and send it onward.

Can I request a gift receipt without prices?

We do not currently provide a special gift receipt. To make sure the recipient does not see the price, order the item to your own address first, prepare it as you wish and then send it to your loved one.

Pricing

Where can I find product prices and estimated delivery times?

The price appears directly under the title on each product page. The estimated delivery time appears under the “Delivery” tab.

Are the prices shown on the website inclusive of VAT or other taxes?

Taxes collected by Castle Of Gifts depend on the type of transaction and the customer's delivery destination.

Any taxes collected as part of your purchase will be reflected in the order information or checkout where applicable.

Import VAT or GST, customs duties, brokerage charges and carrier handling fees that arise when a parcel enters another customs territory are separate unless checkout specifically states that they have been prepaid.

Why does the final price change after I enter my delivery address?

Your final order total can depend on your delivery destination.

Shipping charges, applicable taxes and currency conversion may be calculated or updated after you enter your delivery address.

Always review the complete order summary before payment.

Will I have to pay customs duties, import taxes or additional fees?

It depends on where your product is produced and where it is being delivered.

If a product is produced within your own customs territory, international import charges will generally not apply. If it is shipped from another customs territory, your local authorities or delivery provider may charge import VAT or GST, customs duties, brokerage fees, clearance fees or other handling charges.

These charges depend on your destination, order value, product type, origin and local regulations.

Unless checkout specifically states that import charges are included or prepaid, any such charges may be collected separately by your customs authority, postal service or courier.

To reduce the possibility of additional import charges, use our Shop by Production Location page and choose products produced within your customs region whenever available.

Also, see the Customs page for the store’s current customs policy.

Can I reclaim the VAT paid on my order?

We cannot determine whether you personally or your business can reclaim VAT. Eligibility depends on the transaction, your tax status, the invoice and the rules that apply in your country. A consumer purchase does not automatically qualify for a VAT refund. Business customers should consult their accountant or tax adviser before ordering and ensure that all required billing details are supplied correctly at checkout.

Do you offer discounts or promotional codes?

We do not currently offer regular discounts or promotional codes. Any special offer that may become available in the future will be clearly communicated by Castle Of Gifts.

Do you offer discounts for large or bulk orders?

We do not have a standard bulk-discount policy. Contact us before ordering if you have a serious large-order request, and we will tell you what is possible.

Payments

What payment methods do you accept?

At checkout, you can pay in the following supported currencies: Euro (€ EUR), United States dollar ($ USD), Australian dollar ($ AUD), Canadian dollar ($ CAD), Czech koruna (Kč CZK), Danish krone (kr. DKK), Hungarian forint (Ft HUF), Japanese yen (¥ JPY), Romanian leu (lei RON), Moldovan leu (MDL), Norwegian krone (kr NOK), Polish złoty (zł PLN), Pound sterling (£ GBP), Swedish krona (kr SEK) and Swiss franc (CHF). The payment options available for your order will be displayed at checkout.

What currency will I be charged in?

You will be charged in the currency shown in the order summary at checkout. If you are signed in, a saved currency preference may affect the displayed currency. Guest customers should rely on the currency shown at checkout before placing the order.

Can I pay in a currency different from the one displayed on the website?

Yes. First, create an account. Enter your account details and make sure you include your full name. At the bottom of the form, choose your preferred currency for shopping and payments. If you do not enter your full name, the currency setting will not be saved.

Will my bank charge a currency-conversion or international transaction fee?

Your bank, card issuer or payment provider may apply its own exchange rate, foreign-transaction fee or other charges.

These charges are determined by your financial provider and are not controlled by Castle Of Gifts. Please contact your bank or payment provider for details.

Is it secure to order and pay through your website?

Castle Of Gifts uses secure, encrypted connections to protect information transmitted through the website.

Payments are processed through our payment service providers, and Castle Of Gifts does not store your full payment-card details.

Certain information needed to process, manufacture and deliver your order may be securely shared with the service providers involved in fulfilling your purchase, as explained in our Privacy Policy.

When will I be charged for my order?

Payment is normally authorized or collected when the order is placed. Some payment methods may initially show a pending authorization before the transaction is completed. The timing of the final posting depends on your payment provider.

Can I use more than one payment card for a single order?

No. Only one card can be used for an order. You can, however, place separate orders using different payment methods.

Can I use a gift card together with another payment method?

Not at the moment, because we do not currently issue gift cards.

Why was my payment declined?

First, check that the account and card details are correct, that the credit or debit card has not expired and that the account has sufficient funds. Your bank may also need to approve an online or international transaction. Contact your bank if necessary. If you still need help, contact us with your order and payment information, but never send your full card number or security code.

Why do I see a pending charge even though my order was not completed?

A bank may temporarily reserve funds when a payment attempt is authorized, even if checkout fails or the order is not created. The store cannot usually release a bank authorization directly. It normally expires automatically, but the timing is controlled by your bank or payment provider.

Will I receive an invoice or receipt?

An order confirmation or receipt is normally sent electronically to the purchasing email address. Where an invoice is issued, it may be included in an email, customer account or separate document. Keep these records for your reference.

Can I request an invoice for a business or company?

Castle Of Gifts’ standard E-Boutique is intended for consumer purchases. Business, resale, wholesale or professional orders require separate written approval. If a business purchase is approved, provide the complete legal name, registered address, tax or VAT number and any other required billing information.

Can the billing information on an invoice be changed after an order is placed?

No. Please make sure that your billing and shipping information is complete and correct before placing the order. Our automated system begins processing it immediately.

How can I subscribe to the Castle Of Gifts newsletter?

Use the newsletter subscription form on the website and enter the email address where you would like to receive our updates.

How can I unsubscribe from the newsletter?

Use the unsubscribe link included in our marketing emails to stop receiving newsletter messages.

If you experience a problem unsubscribing, you can also contact us for assistance.

Why am I not receiving newsletter emails?

Check your spam, junk and promotions folders and add the sender address to your contacts or safe-sender list. Confirm that you entered the correct email address and completed any subscription confirmation. Messages can also be blocked by mailbox settings or become unavailable after repeated delivery failures.

How can I change the email address used for my newsletter subscription?

Contact

How can I contact Castle Of Gifts?

Use the contact form shown on the Contact page. For an existing order, include the order number and the email address used at checkout. Do not send payment-card numbers, passwords or unnecessary identity documents.

When is customer support available?

Support messages are reviewed during the business hours stated on the Contact page. The studio is based in Romania, so replies may follow Romanian business days and local time. Response times can be longer during weekends, public holidays, launches or peak shopping periods.

In which languages can I contact customer support?

You may contact us in the languages listed on the Contact page. For the fastest and clearest response, use English or Romanian unless another supported language is expressly offered.

What information should I include when contacting you about an order?

Include your order number, purchasing email address, full name, a concise description of the issue and any relevant photographs. For a product concern, photograph the whole item, the issue, packaging and product label where relevant. Never send full card details or passwords.

How long does it usually take to receive a response?

We aim to reply within the timeframe stated on the Contact page. Complex questions involving a production partner, carrier or payment provider can take longer because we may need information from a third party. Sending repeated messages about the same issue can make the conversation harder to track, so reply within the existing email thread where possible.

FAQ